Refund policy

Company Return & Exchange Policy:

 

We accept returns on new, unopened, undamaged items in original packaging within 30 days from the order date. All returns are subject to a 15% restocking fee and our shipping costs. The customer must contact us prior to returning product(s). We do not give refunds on opened products.

If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Refunds will only be issued after the items have been returned to us.

Refused shipments are subject to a 15% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 15% restocking fee and any freight charges incurred.

All claims for damaged shipments must be made within 48 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery. We strongly encourage photos of the damage. ONLY signed, documented claims made with the carrier at the time of delivery will be considered. We will not be responsible for damage claims made 48 hours after delivery.